John Gruber on Google Duplex and Google in general:
I maintain that Google is wrong for the way it presents in-the-works not-yet-ready features. I think like Microsoft of old (and Apple of ancient times), Google, institutionally, is only excited about things that are in the works, not the things it’s actually shipping. But unlike Microsoft of old, Google presents concept videos without labeling them as concept videos.
But I think the other problem is with the media, that, time after time, buys into Google’s demo claims unquestionably — and then never circles back to them when they don’t ship.
This is spot on.